Fibre — Costa Telecom

FIBRE OPTIC

Two speeds. Just €2 difference.

Both with symmetric upload and download.

Fibre 500

For home, video calls and streaming

22.90€ /month

VAT included

500 Mbps symmetric
Wi-Fi router included
Free installation (12 months)

I want it

Just €2 more

Fibre 1000

Twice the speed, almost the same price

24.90€ /month

VAT included

1000 Mbps symmetric
Wi-Fi router included
Free installation (12 months)

I want it

* Free installation with a 12-month commitment. After that, you can leave whenever you want, with no penalty.

Why symmetry matters

1000 Mbps down is nice. 1000 Mbps up is a game-changer.

Big operators advertise "1Gb fibre" but only give you 300 Mbps upload. With Costa Telecom, what goes up is as fast as what comes down. That means:

Crystal-clear video calls

Work, family or online classes without the pixelated picture.

Upload to iCloud, Drive or YouTube in seconds

1 GB of photos uploads in 8 seconds at 1000 Mbps symmetric.

Real remote work

Corporate VPNs, remote desktops and screen sharing with no lag.

Stable online gaming

Low and consistent ping. Your matches don't depend on the neighbour's Wi-Fi.

No fine print

What's included, what's not

We say it upfront so there are no surprises in the bill or the installation.

Included

Latest-generation Wi-Fi 6 router
Free installation (with a 12-month commitment)
Standard internal cabling to the wall socket, at no extra cost
Technical support in English and Spanish
Final price with VAT — what you see is what you pay
In-person help at our Flamenca Beach shop
Direct public IP, no CGNAT (gaming, P2P and remote access without hassle)
Static IP optional (+€2/month)
Whole-home Wi-Fi MESH (custom quote from the installer)

Not included

Endless contracts — from month 13 you leave with no penalty
Bots that put you on hold for 20 minutes
Hidden "setup" or "admin" fees
Sneaky price hikes after 6 months
Five-page fine print

As easy as it should be

From calling us to browsing in under 48 hours

1

Get in touch

By phone, WhatsApp or pop into the shop. A local person picks up, not a bot.
2

We check coverage

We confirm in real time whether fibre reaches your address.
3

Installed in 48 hours

One of our technicians comes round, fits the wall socket and leaves everything working.

Frequently asked questions

What people ask before signing up

How long does installation really take?

In most cases, 48 hours from confirmed coverage. If your street doesn't have fibre rolled out yet or we need to coordinate with the building's community, it can take a bit longer — we tell you upfront and transparently.

What data do you need from me, and when?

Until the day of the installation we don't need any personal data from you. It's the installer, when they arrive at your home, who collects your ID/NIE/passport, the bank details for direct debit, and the personal data of the account holder. You sign the contract digitally on the same device, right there.

Can I change my plan after signing up?

Yes, any time. Going from Fibre 500 to Fibre 1000 we do remotely at no cost. Downgrading too — just give us a couple of days' notice.

What if I move to Torrevieja, Guardamar or Pilar de la Horadada?

We move your fibre to the new address if it's in our coverage area. Portability doesn't break the 12-month commitment. That said: if you move before the 12 months are up, there's usually an extra cost for the new installation (we pay the installer and materials). We tell you the exact amount beforehand.

Can I cancel before the 12 months?

Yes. Since we gave you the installation for free, its cost is pro-rated over the remaining months. After the 12 months, you're completely free — no contract, no penalty.

Does it work in older urbanisations?

Almost always, yes. We have experience with Orihuela Costa urbanisations without a nearby fibre backbone. Before promising anything, we do a free coverage study.

Which router do you provide? Can I use my own?

We give you a Wi-Fi 6 router ready for big homes and many devices. If you prefer to use your own, no problem: we put our equipment in bridge mode and your router connects via DHCP, no fuss.

Do you have 24/7 support?

Outage support 24 hours, every day. Sales and admin during office hours (Mon-Fri 10:00-18:00). For critical issues there's always someone on the other end, and you can also email us at soporte@costatelecom.es.

How is billing handled?

Direct debit, charged monthly in advance. Example: if you sign up on the 15th of January, in February you pay the February fee plus the days used in January. From then on, always the fixed monthly fee of your plan.

The same speed up and down.