Privacy policy

1. Data controller

The controller of your personal data is Zilean Solutions SL (hereinafter, COSTA TELECOM).

• Company name: Zilean Solutions SL
• Tax ID (NIF): B05454616
• Address: C/ Santa Alodia 60, CC Flamenca Beach local 60, 03189 Orihuela Costa, Alicante
• Contact email: info@costatelecom.es
• Phone: (+34) 865 614 556

2. What data we collect and when

We only collect data you voluntarily provide when you fill out the coverage form or contact us by email, WhatsApp or phone.

• Full name
• Phone
• Email
• Installation address (street, number, town, province)
• Notes or comments you voluntarily add

3. Purpose and legal basis

We use your data exclusively to respond to your information request, verify coverage at your address and, if you wish, manage your service signup.

• Legal basis: your express consent when submitting the form (art. 6.1.a GDPR) or the execution of pre-contractual measures at your request (art. 6.1.b GDPR).

4. How long we keep your data

If you sign up with us, we keep your data for the duration of the contractual relationship and afterwards for the periods legally required (tax, commercial, etc.).

If you don't end up signing up, we delete your data within a maximum of 12 months from the last contact, unless you ask us to keep it for future communications.

5. Who we share your data with

We don't sell or transfer your data to third parties for commercial purposes. We only share it when strictly necessary to provide the service or by legal obligation:

• Wholesale network operator, if you sign up for fibre or mobile (required to activate the line).
• Banking entity that processes direct debit payments.
• Public authorities, where there is a legal obligation.

6. Your rights

You can exercise the following rights over your personal data at any time:

• Access: knowing what data of yours we hold.
• Rectification: correcting inaccurate or incomplete data.
• Deletion: asking us to delete your data when no longer needed.
• Objection: objecting to processing for reasons related to your particular situation.
• Restriction: requesting that we limit processing in certain cases.
• Portability: receiving your data in a structured, commonly-used format.
• Withdrawing your consent at any time, without affecting the lawfulness of prior processing.

7. How to exercise your rights

To exercise any of the above rights, write to info@costatelecom.es indicating your name, the right you wish to exercise and, if you consider it, attaching a copy of your ID to verify your identity.

If you believe the processing of your data does not comply with regulations, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Security

We apply the technical and organisational measures necessary to ensure the security of your data and prevent its alteration, loss, processing or unauthorised access, in line with the state of the technology, the nature of the data and the risks involved.

9. Changes to this policy

We may update this Privacy Policy to reflect legal or operational changes. The date of the last update appears at the top. We recommend reviewing it periodically.